serbubet Casino & Sportsbook Data Care
When you log into serbubet via your Android phone or iOS Safari browser, your account details, transaction history, and game activity are stored on our servers. This page describes what we collect when you use serbubet, how we protect that data, and the rights you have to access or correct it.
We at serbubet take data protection seriously. We encrypt your personal information, limit access to authorised staff, and comply with standard data-protection practices. We do not sell your data to third parties or use it for marketing purposes outside our own platform. If you have questions about how we handle your information, this policy explains our approach clearly.
Our privacy commitment covers all forms of interaction with serbubet—account registration, deposits via DANA or e-wallet Virtual Account, live-dealer game sessions, sports betting activity, and withdrawal requests. We also explain how cookies, push notifications, and third-party processors work on our platform.
What Data We Collect on serbubet
We collect information in three categories: identity data, transaction data, and usage data. Identity data includes your full legal name, date of birth, government-issued identity number, email address, phone number, and residential address. We gather this during account registration and use it for Know Your Customer (KYC) verification, which is a legal requirement we undertake to comply with anti-money-laundering regulations.
Transaction data covers all your deposits, withdrawals, and game activity. When you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer from mobile banking, local payment, online payment, or e-wallet, we record the amount, timestamp, payment method, and confirmation status. We keep these records for at least seven years to support dispute resolution and regulatory compliance. We also log every game you join—the game type, stake amount, outcome, and timestamp. This data is used to calculate your balance, process payouts, and detect fraud.
Usage data includes your device type (Android, iOS, desktop), IP address, browser type, pages you visit, and duration of sessions. We collect this to improve platform performance, diagnose technical issues, and prevent abuse. We do not use this data to profile you or make automated decisions about your account unless we suspect fraud or policy violation.
How We Protect and Use Your Data on serbubet
We store all serbubet user data on encrypted servers located in Indonesia. Our infrastructure uses industry-standard firewalls, intrusion detection, and regular security audits. Access to customer data is restricted to authorised support staff and system administrators, all of whom sign confidentiality agreements. We do not allow unauthorised employees to view your account details.
We use your data for the following purposes: verifying your identity during account setup and withdrawal requests; processing deposits and withdrawals; calculating game outcomes and payouts; detecting fraud and abuse; responding to your support requests; and complying with legal and regulatory obligations. We do not use your data to send marketing emails or SMS unless you explicitly opt in. You can manage notification preferences in your account settings on serbubet.
Third-Party Processors and Your Data
We work with third-party payment processors to route your deposits and withdrawals through QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank accounts. These processors handle your payment details according to their own privacy policies. We do not store your full bank account numbers or credit card numbers; instead, we use tokenised references that only our payment processor can decode. This reduces the risk of data theft if our servers are compromised.
We also use a third-party analytics service (Google Analytics, anonymised) to track aggregate traffic patterns and page load performance. This data is anonymised and does not identify individual users. You can opt out by disabling cookies in your browser settings.
Your rights under serbubet privacy
- You have the right to request a copy of all personal data we hold about you
- You can request correction of inaccurate data (e.g., misspelled name or address)
- You can request deletion of your account and associated data within 30 days of closure
- You can withdraw consent to marketing communications at any time
- You can access your full transaction history and game records through your account dashboard
Cookies and Push Notifications
Our serbubet platform uses cookies to remember your login session, language preference, and game history. Session cookies expire when you close your browser; persistent cookies remain for up to 12 months. You can disable cookies in your browser settings, but some features of serbubet may not work correctly without them.
If you enable push notifications on your Android or iOS device, we send you alerts about game openings, tournament schedules, account activity, and withdrawal confirmations. Push notifications do not track your location or behaviour beyond the notification delivery itself. You can disable push notifications at any time in your account settings or your device's notification centre.
Data Retention and Deletion
We retain your account data for as long as your account is active. After you close your account on serbubet, we keep transaction records for seven years to support financial audits and dispute resolution. We delete personal details (name, address, identity number) within 30 days of your deletion request, except where we are legally required to retain them for anti-money-laundering compliance. If you have outstanding disputes or pending withdrawals, we retain the minimum data necessary until those matters are resolved.
Data from your Idul Fitri, Idul Adha, or Imlek betting activity is treated the same way as any other transaction—retained according to our standard schedule, not deleted based on holidays or seasons.
Your Privacy Questions and Concerns
If you have questions about how we handle your data on serbubet, you can contact our support team through in-app chat, email, or our FAQ page. We respond to data-access requests within 10 business days. If you believe we have misused your data or violated this privacy policy, you can file a complaint with our support team, and we investigate it within 30 days.
We may update this privacy policy from time to time. We notify you of material changes via email and in-app notification. Your continued use of serbubet after such notification means you accept the updated policy. If you do not agree with changes, you may close your account and request a data-deletion review.
Our services are available only where local law permits. You are responsible for verifying that your access to and use of serbubet comply with your jurisdiction's privacy and data-protection laws. We do not operate in jurisdictions where such use is prohibited.